5 Tips for Better Conference Calls
I have worked in the corporate world for a few years now and a couple of common traits stick out to me.
For starters first impressions matter in business.
First impressions matter when trying to impress that perspective client or when looking to make a mark on your career by showing what you’re made of.
Secondly, communication goes a long way in the corporate world. Communication is very important in face-to-face meetings but what about in less intimate settings?
I have been on more conference calls than I can count and let me be the first to tell you that you CAN make or break relationships over the phone.
I know that many of you who read the Timeless Gent blog are busy entrepreneurs and businessmen who have to tackle many calls during your day.
I also know that it’s easy to de-prioritize conference calls when you have so many face-to-face meetings to endure.
I’ve got your back 🙂
I am going to list 5 tips to make you create great first impressions just by using the phone. Heck you can use these methods in any virtual method. The core communication tactics I’m about to speak about have been tried and tested for years.
Now let’s jump right into it.
I smile is felt just as much as it’s seen. To go even further than that, a smile can also be heard.
The age-old tale of smiling when on the phone being felt by the recipient is a true one. In fact, call service reps to this day are trained on the job to smile with the hopes of increasing conversion rates.
Being in a conference call trying to land an important client is no different. It doesn’t matter if you are having a crappy day or the best one ever, always smile and do so naturally. It will not only make you friendlier, it will create positive vibes with the recipient, making you more trustworthy.
Dress For Success
What? Are you saying that I should dress well for a person who won’t even see me?
Yes- that’s exactly what I’m saying.
I mention dozens of times on this site you have to dress for yourself first and others second. You want to feel great and comfortable in the clothing you wear, as it’s such a huge part of your life. An extension, if you will.
Secondly, you gain confidence in your comfort. This confidence will spread to other areas of your life and be noticeable by everyone.
So the next time you find yourself asking if you should wear that navy blue suit even if you’re working alone in the office all day, you better your bottom dollar you should.
Know Your Stuff
Being knowledgeable about the topic of discussion for your conference call should be high priority for you.
It’s probably the most important component in projecting yourself confidently.
Thing about it, have you every confidently spoken about a topic you knew nothing about?
I haven’t either.
Sure you can get by if you’re extra charismatic but it’s not worth the risk. Instead, become an expert in your field so you can own the room with your knowledge and expertise.
Another critical area in projecting your confidence is with how clearly you speak.
Put it this way – Would you put your trust and money on a man who mumbles and speaks feebly? I sure wouldn’t
Like it or not, speaking with a clear voice let’s others know you are confident with your own opinion and are not afraid to share it with others.
Also, you avoid the risk of miscommunication due to your low volume. This is super important when speaking to someone via conference call.
Last on the list is a little communication 101.
As far as communicating with someone is concerned, listening is probably the most important thing you can do.
There are so many benefits to being a great listener.
For one, you keep the communication lines completely open, at least as far as you can control. Secondly, you are showing respect to the speaker. This will instantly win you some points.
So remember, the next time you want to interrupt someone while they are talking, shut up and listen instead. It just might make you win that important contract.
I hope this article provides you with loads of insight on how you can become an expert at conference calls. Since we are such a global economy nowadays, conference calling will only increase in popularity.
Over to you, what are some other tips you employ during a conference call?